This episode is about feeling as the customer or to ‘be the customer’. This is apparently very difficult for people, but we all know and have wonderful experiences as a customer. How come we can’t reverse it and feel so well by being the customer that’s in front of us or around us to have them have the feeling that they want to do business with us? At the end, I’m going to give a few examples of some good companies and one person as well. You can’t understand customer perception without actually thinking as if you are the customer, i.e. be the customer.