This topic is probably my favorite on many, many dimensions, and that is causality. Causality, what do I mean? Causality means something that causes something else, or is a partial cause for something else. The study, the watching, the asking of questions to delve into the depths of causality are critical for everything, from anything you’re going to do in business because it’s going to have an effect on the customer, or:What do you do that has an effect that’s negative or positive for the customer now? If you don’t understand that, what are you going to do in the future, all the way to your kids. Just take a look at what your kids do and how they do.